Complaints Policy

SIRENSTACK is committed to resolving complaints promptly and fairly.

How to Submit a Complaint

If you have a complaint about content, a creator, a subscriber, a billing issue, or any aspect of the platform, contact us at:

Email: compliance@sirenstack.com

Subject line: Include "COMPLAINT" followed by a brief description (e.g., "COMPLAINT - unauthorized content").

What to Include

• Your name and email address (or account username)
• A detailed description of your complaint
• URLs of any content involved (if applicable)
• Any supporting evidence (screenshots, transaction IDs, etc.)
• The resolution you are seeking

What We Permit Reporting Of

You may report any content or activity that you believe is illegal or that otherwise violates our Standards (the Terms of Service, Creator Agreement, Content Provider Agreement, and related policies). This includes but is not limited to non-consensual content, content depicting minors, trafficking, fraud, and intellectual property violations.

Our Process

1. Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
2. Investigation: Our compliance team will review the complaint and gather relevant information. This may include reviewing content, account activity, or contacting the parties involved.
3. Resolution: Complaints involving illegal content or violations of our Standards are reviewed and resolved within 5 business days. Other complaints (e.g., billing, technical) are resolved within 7 business days. Complex matters may take up to 30 days, and we will keep you informed of progress.
4. Notification: You will be notified of the outcome and any actions taken.

Appeals Process

If you disagree with the outcome of your complaint, or if your content was removed or your account suspended as a result of a complaint, you may appeal that decision. The full appeal procedure is described in our Appeals & Takedown Policy, including independent neutral-body resolution at our expense if disagreement persists.

Potential Outcomes

Following review of a complaint, possible outcomes include:

• No action — if the complaint is not substantiated or the content/conduct does not violate our Standards
• Content removal — the reported content is removed from the platform
• Content restoration — if previously removed content is found not to violate our Standards
• Account warning — the account holder receives notice of the violation
• Account suspension — temporary suspension pending further review or correction
• Account termination — permanent termination for serious or repeated violations
• Refund — partial or full refund for billing complaints
• Reporting to law enforcement — for content or conduct that may be illegal (including suspected trafficking or content depicting minors)

You will be notified in writing of the outcome and may appeal as described above.

Types of Complaints We Handle

• Content complaints: Non-consensual content, underage content, illegal content, intellectual property violations
• Billing complaints: Unauthorized charges, refund requests, subscription disputes
• Creator/subscriber conduct: Harassment, fraud, impersonation
• Platform issues: Technical problems, accessibility, data privacy concerns

Escalation

If you are not satisfied with the resolution of your complaint, you may escalate by emailing legal@sirenstack.com with the subject line "ESCALATION" and your original complaint reference. Escalated complaints are reviewed by management within 14 business days.

Emergency Content Removal

If you believe content on SIRENSTACK depicts you without your consent, or depicts a minor, contact compliance@sirenstack.com immediately. Emergency content removal requests are processed within 24 hours.

Contact

Iron Jack Holdings LLC
Email: compliance@sirenstack.com