Complaints Policy

SIRENSTACK is committed to resolving complaints promptly and fairly.

How to Submit a Complaint

If you have a complaint about content, a creator, a subscriber, a billing issue, or any aspect of the platform, contact us at:

Email: compliance@sirenstack.com

Subject line: Include "COMPLAINT" followed by a brief description (e.g., "COMPLAINT - unauthorized content").

What to Include

• Your name and email address (or account username)
• A detailed description of your complaint
• URLs of any content involved (if applicable)
• Any supporting evidence (screenshots, transaction IDs, etc.)
• The resolution you are seeking

Our Process

1. Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
2. Investigation: Our compliance team will review the complaint and gather relevant information. This may include reviewing content, account activity, or contacting the parties involved.
3. Resolution: We aim to resolve complaints within 7 business days. Complex matters may take up to 30 days, and we will keep you informed of progress.
4. Notification: You will be notified of the outcome and any actions taken.

Types of Complaints We Handle

• Content complaints: Non-consensual content, underage content, illegal content, intellectual property violations
• Billing complaints: Unauthorized charges, refund requests, subscription disputes
• Creator/subscriber conduct: Harassment, fraud, impersonation
• Platform issues: Technical problems, accessibility, data privacy concerns

Escalation

If you are not satisfied with the resolution of your complaint, you may escalate by emailing legal@sirenstack.com with the subject line "ESCALATION" and your original complaint reference. Escalated complaints are reviewed by management within 14 business days.

Emergency Content Removal

If you believe content on SIRENSTACK depicts you without your consent, or depicts a minor, contact compliance@sirenstack.com immediately. Emergency content removal requests are processed within 24 hours.

Contact

Iron Jack Holdings LLC
Email: compliance@sirenstack.com